Frequently Asked Questions

  General Questions / Help
  Baby’s Tropical Island
  Captiva Lounge™
  Poolside Volleyball™
  Rainbow Reef Fresh Catch 1
  Rainbow Reef Koi
  Spring Float®
  Spring Pool™
  Toypedo® Original
  Tug Boat Baby Float™
  Water Buddies
  Water Dancer™

General FAQ

1. How do I get a current catalog?
Our catalogs are for retailers only. If you are a retailer and would like to download a catalog, click here.

2. My local retailer does not carry replacement parts for your products, where can I get them?
You may call us between 8:30 am - 5:00 pm, Monday through Friday, Eastern Daylight Time @ 1-800-889-7946 to place your order for replacement parts. We accept Visa, Mastercard and Discover.

3. What are the weight limits for your children's products? (Step 1 through Step 4)
Swimways does not publish a weight restriction on its children's products
Our children's products are designed for the "average-sized" child within the specified age range for the product.

4. What are the age ranges for your Step 1 -Swim Step products?
Step 1 are our introductory swim step products. These products are recommended for age ranges 9 months - 2 years. They include the tugboat, jet ski, tropical island, water buddies, and baby spring float.

5. What are the age ranges for your Step 2 -Swim Step products?
Step 2 swim step products are our beginner level products. They are designed for children between the ages of 2-4 years old.
The products include the turtle tot swim sweater, and the swim sweater.

6. What are the age ranges for your Step 3 -Swim Step products?
The Step 3 swim steps products, are pre-swim level products. They are designed for children 4-8 years old. The products include the EZ swim teacher, sandy claws swim trainer, and soft swimmies.

7. What are the age ranges for your Step 4 -Swim Step products?
Step 4 products are for swimming. Step 4 products are designed for children ages 4 years and up. Step 4 level products include the dolphin kickboard.

8. What do I do about missing parts?
Please email your request referencing the product name and the parts needed and we will be happy to send out your missing parts. You can contact us here.

9. Which products in your current product line contain latex?
The products that contain latex are the toypedos (original & twister); swim sweaters, and swimrs (little, power, and super).

10. Can I buy replacement parts?
Yes, we do offer replacement parts (hoops, nets, balls) and a variety of other parts for our products. We are unable to process secure transcations at this time. Please call us between 8:30 am - 5:00 pm Eastern, Mon-Fri to process your request, or you may email us with name, areacode & telephone number, and the best time to reach you during the day (eastern time) to process your transaction.

11. What is the black foam piece that came with my Safety Seal Swimr?
This is a leg protector that can be threaded on the strap that goes between the child’s legs to protect from chaffing.

12. How do I get replacements for Hydroslide products?
Please contact Nash Manufacturing, or you may call 1-800-433-2901, for assistance.

13. How do you start the clock on the Relay Racer?
a. Remove the battery cover.

b. Remove the battery.

c. Remove the cellophane battery guard.

d. Discard the cellophane battery guard.

e. Replace the battery and battery cover.

f. Insert a coin in the slot on the battery cover to activate the timer.

14. Do you manufacture Sno Forms products?
Unfortunately, we discontinued manufacturing Sno Forms products, three seasons ago.

15. Where can I purchase paint for my Sno Forms products?
Please check with your local art supply or LillianVernon.com for a water soluble, non-toxic, chalk based paint.

16. How long will the batteries last in my Puppy Paddles?
You can expect the batteries to last approximately one hour, during continuous use. Two "AA" alkaline batteries are recommended.

17. The film will not advance in my 35mm Underwater Camera?
Please ensure that film's top threading holes are aligned with the sprockets located in the middle of the camera and the film's bottom threading holes are aligned with the sprockets located on the bottom righthand cylinder. With the film compartment door open, press your thumb against the camera advance mechanism to advance the film forward. Continue to advance the film with the door open 1 - 2 times to ensure the film is properly engaged. Close the film compartment door after you have confirmed that the film is advancing properly. Place the camera back into the waterproof housing, and secure the latch. Now you are ready to use your camera.

18. Where can I get assembly instructions?
You can download assembly instructions for the following products : Newporter Elite Lounge™ - 13406, Coronado Lounge™ - 13650, Captiva Lounge™ - 13630, Santa Cruz Lounge™ - 13600, Palm Bay Lounge™ - 13610

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Product Specific FAQ

Baby’s Tropical Island 1. What is the gauge and dimensions of the Baby's Tropical Island? The lenght is 25 inches, the width is 25 inches and the height (of the palm tree)is 18 inches. The tropical island is constructed of 12 gauge PVC.

Captiva Lounge™ 1. What material is the Captiva lounge bed made from ? The lounge bed is 100% spun polyester with 100% nylon thread and has a 1 year warranty.

Poolside Volleyball™ 1. What is the height and width of the volleyball net for the poolside volleyball game? The height of the net is 24 inches and the net span (width) is up to 24 feet.

Rainbow Reef Fresh Catch 1 1. May I place my fish in the hot tub? You may place your fish in the hot tub, however the turbulence from the hot tub jets may impact the fish performance. 2. Why do my fish swim at the bottom of the pool? The "pool return" may cause the fish to go to the bottom of the pool. The fish should swim "at" or "near" the surface. 3. My child is allergic to latex, what are the fish fins made from ? The fish fins are made from PVC and the fish is not constructed of any latex materials. 4. How long will the batteries last in my fish? The batteries will last 20-24hrs of continuous operation. 5. May I operate my fish in salt water? Yes, you may operate your fish in salt water. Keep in mind that salt water may reduce your product's life span.

Rainbow Reef Koi 1. How can I get the Rainbow Reef Koi to dive? The Rainbow Reef Koi is not designed to dive. The Rainbow Reef fish are designed to swim near the surface of the water.

Spring Float® 1. How do I fold the Spring Float? Please check the Instructions here (with photos!) for detailed information on how to fold the Spring Float. 2. How do I inflate the Spring Float? The Spring Float features a super-quick Jet Valve for easy inflation and deflation. Please click here (with photos!) for detailed information on using the Jet Valve. 3. What is weight capacity for the Spring Float? The Spring Float is tested for use up to 250lbs. Remember that the human body is mostly salt water and is naturally buoyant! 4. Do I need to inflate my Spring Float before user? Yes, we recommend that the head rest pillow and outer ring be inflated before using your Spring Float in the pool, lake or ocean. Inflation takes less than one minute! Check the Instructions here (with photos!) for detailed information on inflation. 5. Do I need to deflate my Spring Float before I fold it for storage? Yes, the Spring Float must be deflated in order to fold it. Simply open the valve and pull out the valve stem to release the air. Any remaining air will be expelled as you fold your float.

Spring Pool™ 1. My spring pool just lays flat after I open it? Upon filling the pool with water, the pool walls will rise. The water capacity for the pool is between 95-100 gallons of water. Ensure the pool is on a flat, level surface. 2. Do you make pool covers for your spring pools? Currently, we do not offer any pool covers for our spring pools. You may consult with your local pool dealer,sporting goods store, or major retailer.

Toypedo® Original 1. What type of material are the toypedo's made from? The toypedos are made from 100% natural latex rubber. 2. What is the white powdery substance on my toypedo? The white powdery substance is referred to as "blooming". This process occurs naturally with rubber products and may be removed with a soft damp cloth or with amor-all. 3. What is the maximum range of the toypedo? The toypedo may glide underwater up to 40 feet. Goggles are highly recommended when using this product.

Tug Boat Baby Float™ 1. How do you install the white PVC canopy pole into the tugboat, it does not seem to fit? 1. Place the tugboat on a hard surface (not carpet) 2. Using both hands at a 45 degree angle, insert the pole into the socket, located at the rear of the boat. 3. Gradually guide the pole into the socket, and push the pole down and forward to a 90 degree angle,with with both hands. 4. The PVC pole will "pop" into the socket and remain perpendicular in the tugboat.

Water Buddies 1. What is the weight limit for the water buddies? The water buddies are designed for the average 9 month to 2 year old child.

Water Dancer™ 1. How long will the batteries last in my water dancer? The batteries will last up to 15-18 hours of continuous use. We highly recommend using the same manufacturer and type of battery. (Example: 2-AA batteries from Duracell or EverReady; not one Duracell and one EverReady battery used together) 2. How do I adjust the speed of rotations on my water dancer? You may change the speed, pattern and rotation of your water dancer by moving the small directional control located on the underside of the doll's skirt.

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